We offer our customers a 14 days right-to-return policy. If you are not 100% satisfied with your item(s) then please contact us via email, firstname.lastname@example.org, stating your original order number, order details, reason for return and whether you require a refund or exchange.
Unfortunately we cannot refund or exchange returned items that have clearly been worn, washed, soiled or intentionally damaged. If in our opinion any of these situations apply to a returned item then we reserve the right to refuse a refund.
Unauthorised returns may not be accepted.
Postage/delivery charges are not refunded unless the goods are faulty or an incorrect item has been shipped to you. Please obtain a proof of postage, as Roulette cannot be held responsible for non-receipt of returns.
We will only issue a refund or make an exchange upon receiving the returned item(s) in full resale condition to the returns address below:
HQ, 69A High Street
Kent CT14 6EH
If you place an order but then decide that you no longer want the item(s) then you have the right to cancel your order and request a full refund.
If the goods have already shipped before the order is cancelled then you will be required to pay the return shipping cost of the items before we can issue the refund as per our 14 days right-to-return policy. We will not issue a refund until we receive all goods back to the above return address, in full resale condition.