Standard Orders
All titles listed on our site are either in stock in the shop or, to the best of our knowledge, are available from one of our suppliers. if the title you have ordered is in stock in the shop, we will endeavour to send it to you within 3 days. if however, we need to order the title in from our supplier, this may add an extra 3-5 days to the order process, depending on the individual supplier’s turnaround time.
Whenever possible, we will process & send orders within 36 hours of receipt, so you should receive your order within 3-7 days (in the uk) & if all’s running nice & smoothly, maybe even next day (obviously this is dependent on the time you place the order, the royal mail, your local postal service/customs, weather etc). overseas orders will invariably take longer to get to you but will be treated with the same urgency.
You will receive a confirmation email from us once you have placed your order, containing your order number & the details of your order. Once the order has gone through, we’ll get it picked, packed & out to you asap & you’ll get an email confirming that we’ve shipped your order.
if something you’ve ordered is out of stock or otherwise delayed, we will notify you as soon as we have further information. You may then amend your order if you choose. if we discover that any of the titles you have ordered are in fact deleted or otherwise unavailable, we will email you promptly & credit you for the relevant title.Any other titles in your order will be sent & charged as normal.
Pre-order delivery times and release dates
Pre-order items are generally sent out on the Wednesday before their Friday release date, with the aim of them arriving to you by their official release. Item’s not bound by an official release date will be sent out to you as soon as we receive them in the shop. Please note that release dates are subject to change & we are guided by the information provided to us by our suppliers. we are not always given much warning of changes but as & when we find out about them, we will update our site